Thank you for choosing RegoFacts for your VIN Check services. Please carefully review our non-refundable policy, which applies to our AU operations:

Our website address is: https://regofacts.com

1. 14-Day Money-Back Guarantee:
   We offer a 100% refund within 14 days of your purchase. If you are not satisfied with your vehicle report, you may request a full refund within this period.
   To be eligible for a refund:
   a) The request must be made within 14 days of purchase
   b) You must provide valid reasoning for dissatisfaction
2. Information Accuracy:
   Our reports are compiled using data from reliable sources. While we strive for accuracy and thoroughness, we cannot guarantee that every detail will be complete. Customers are encouraged to verify critical information independently before making any decisions based on the report.
3. Report Customization:
   If you need your report tailored to specific requirements, you may request modifications within 7 days of receiving the report. This customization service is designed to meet your needs and does not affect your eligibility for a refund within the 14-day period.
4. Errors and Corrections:
   If you identify a significant error in the report, please contact our support team within 7 days of receipt. We will review and correct any inaccuracies at no additional charge.
5. Cancellation Policy:
   Orders may only be cancelled before the report is delivered to your email. Once the report has been processed and sent, the order cannot be cancelled.
6. Customer Support:
   If you have questions, need assistance, or require changes to your report, please contact our support team at support@regofacts.com. We also offer 24/7 live chat support to assist you promptly.
7. Contact Information:
   If you have any questions or concerns regarding our Refund Policy, please contact us at support@regofacts.com.

We appreciate your understanding and adherence to this policy, which helps us maintain the quality and consistency of our services.